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Our Policies

Every order, commission and sale is handled with love and care. My goal  with every purchase is to share happiness through my art.

Please read the policies below to avoid any Wahala.

Can I return the artwork I purchased or be refunded?
We have a no refund policy. This is a small studio business that does it’s absolute best to create beautiful designs. We put a lot of hard work, time and energy into what we do. If there is a flaw from our end, we will exchange the product for you, or give you store credit to be used on the website, for you to purchase anything else of your liking. However this will be handled on a case by case basis, and we ask that you bare the responsibility of delivery fees for any exchanges or returns.  All sales of original artwork and custom illustrations are final (no returns or exchanges here). If you wish to return a product we will give you store credit amounting to the same total, once the returned piece in back in the studio in good condition. We are more than happy to exchange products for you, given they are returned in the perfect condition they were initially sent off. 

How long do I have to return or exchange a product?
Please open and check your products immediately upon receiving them. We accept product returns and exchanges within 3 days of receipt.

I purchased a custom product but I am not happy with the final outcome, can I have my money back?
We work hard on our communication skills, and we make sure to get all details sorted out before we commence any custom work. The initial 50% deposit is non – refundable. This covers the overhead costs we have for that particular project. For custom products, each situation is handled on a case by case basis. 

All designs, including customised work and orders can be displayed and documented on this website and any social platform by Elisa Castagna. It is the right of Elisa Castagna Ltd, to share and document all artwork created and the process behind it unless otherwise agreed before the project is undertaken. 

If you have any questions, please email and we will work with you to sort out whatever issue you have. Please remember to be kind and speak politely, behind this screen is a real human, trying to make a living off of her creativity.